Q. Do you have a showroom?
A. Yes. We have a showroom in Wheldrake near York where you can view our furniture ranges.
Q. Where do you deliver?
A. We deliver anywhere in mainland UK except Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle of Man, Eire and BFPO addresses.
Q. How much do you charge for delivery?
A. Standard delivery is free unless you live in Devon & Cornwall or the Grampians & Highlands in which case its £45-60 and may take slightly longer.
Q. When will I be contacted to arrange delivery?
A. We’ll call you within 2-3 working days of placing your order to arrange your delivery date. If we’re waiting for stock we’ll call you as soon as it arrives.
Q. How long will I have to wait for delivery?
A. Items in stock are usually delivered within 14 days. Please check individual products for availability.
Items going to Devon & Cornwall or the Grampians & Highlands will take an extra 5-10 working days.
Note: Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
Q. What days do you deliver?
A. Monday to Friday between 7am and 7pm excluding Bank Holidays.
Q. Can I request a specific delivery date and time?
A. It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible. If you have concerns about your delivery time, call us on 01904 448717.
Q. Will I need to stay at home all day to take delivery?
A. With standard free delivery we’ll deliver to your door between 7am and 7pm, so yes you will have to stay at home all day.
Q. Will you assemble the furniture?
A. If you choose our premium delivery service our team will unpack and assemble your and remove all packaging, if requested.
Note: You must keep the original packaging if you think you will return your item/s.
Q. Can you dispose of my old furniture?
A. No, however you can contact your local council or furniture mart to arrange a collection.
Q. Can I cancel my order?
A. Yes, as long as you provide us with 3 working days notice as our delivery lorries are loaded up to 2 days in advance, after that there will be a £60 failed delivery charge. Note: Any missed deliveries will also be charged at £60.
Q. Can I return an item if I’m not happy?
A. Yes. As long as you let us know within 7 days of receipt and it is unused, in perfect, saleable condition and in its original packaging.
Q. What happens if the item/s I have ordered do not fit?
A. Returns due to lack of access will incur a £60 failed delivery fee. All of our items carry clear sizing information in their product listings, we strongly advise checking all measurements and access before ordering.
Q. I live on a narrow street and parking can be a problem, will you still be able to deliver?
A. Our carriers use large (sometimes articulated) lorries for delivery so please state all street or parking restrictions when placing your order so we can try and plan your delivery accordingly. As a the rule of thumb if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture. Please note that any failed deliveries due to access issues will incur a £60 failed delivery fee.
Q. What if I miss my delivery?
A. Your item/s will be returned to the warehouse and a £60 failed delivery fee will be payable before we can re-arrange delivery.
Q. Can I collect my furniture?
A. Yes you can collect by prior appointment from our warehouse in Wheldrake, East Yorkshire. Collection is available between 9am and 5pm, Monday to Friday, excluding Bank Holidays. We will require a passport or drivers licence as proof of ID. Call us on 01904 448717 to make an appointment and get directions.
Q. What methods of payment do you accept?
A. VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.
You can also pay by cheque or BACS – call us to reserve the products while we wait for your payment to clear.
Q. Can I order over the phone?
A. Yes. Simply call us on 01904 448717 Monday to Friday 9-6 or Saturday 10-4, excluding bank holidays.
Q. Do your products come with any guarantees?
A. Yes all our products come with a 1 year manufacturers guarantee.
Q. Do your products come from sustainable resources?
A. Wherever possible our products are sourced from sustainable resources. We are beginning to document the ways we make our own small contribution to helping the planet, for more information about how we reduce our environmental impact.
Q. Can I request a swatch?
A. Yes. If a swatch is available you will find a link “request a swatch” on the products information page.
If you still have any unanswered questions, please call us on 01904 448717 (Mon-Fri 9-6, Sat-Sun 10-4) or use our online contact form